FAQ

Frequently asked questions

Custom vs Personalised?


Personalised - adding your details into a pre made template Customised - creating the template and design just for you! When booking a customised order, it is important that you are sent design proofs along the way to make sure the designs are how you imagined. These do take a little longer, but you do end up with a product that is professional and extra special! Customised orders include decals, seating charts, menus and invites




Price


Custom designed items each have individual costs because there are so many varients for each style and design. This is why we will only invoice you once we have discussed quantity, material, design elements, die cut options, foiling and more!




Contact Hours


We are contactable during our work hours of 8am - 4pm and will get back to you within 2 business days. We are Shift Property Styling by day and Shift Event Studio by night!




Order Changes


Once your order has been placed and paid for, there is little room for changes. Any cancellation in bookings will result in the client receiving 50% of their payment back. Unfortunately the initial 50% is taken as a deposit and will be kept by Shift Event Studio due to loss of opportunity. We are happy to make small adjustments to your payment. For example if a guest has rsvp'd 'no' to your event and you will no longer need a name card that you have booked in (unless already produced).




Rush Orders


Depending on current bookings, qty of the order and production type, we are happy to take on rush orders. Please note there is an additional 20% fee for all rush orders.




Hire Item Collection and Drop Off


These are to be collected up to 2 days prior to the event and dropped off 2 days after the event. Any late returns will incur an additional 20% per item, per 12 hours.




Delivery


We are happy to discuss delivery arrangements. We can deliver for a fee which will be determined based on your location and the vehicle required.




Shipping


We currently only ship our smaller non hire items. Table number hire items are negotiable depending on location and current bookings.




Cancellations


50% of your order will be refunded upon cancellation. If you need to postpone for matters out of your control, we are happy to do so at no extra charge* *Pending item availability




Damaged, Lost or Broken Items


If an item is unreturned, broken or damaged beyond use, payment to cover full replacement is required within 7 days of your event. We understand that there will be wear and tear with hire items and this is determined by Shift Event Studio. Any items damaged by the venue, family member, friend etc is to be covered by the client. The items are the client's responsibility once picked up, until returned to Shift Event Studio.




I can't find what I am looking for?


Please contact us! We design all items in-house so are happy to create something new just for you! We are also able to source any items.




Can you make something for my business?


Of course! We can create any acrylic or timber wall signage, entry signage or we can even design a whole new business interior if you wish as our sister business is Shift Property Styling.




Can you copy another design I have found?


No. We will not copy another designer's work exactly and are proud to offer our own unique designs.




Do you design in-house?


Yes! Phoebe is our graphic designer and you will work one-on-one for all customised orders with her. This includes decals, welcome signs, seating charts, bar signs, place cards and more! We do not out-source any of our design work.




How long will my order take?


As most of our items are 100% custom, they do take a little longer. Shipping in the current climate with covid19 has also seen some of our shipping times a little slower than usual. Seating charts, bar signs and all other foam board prints - these need to be sent to print at least 4 weeks before your event date. Welcome signs - once booked, we can start designing your sign 2-3 weeks away from your event. As we make our decals in-house, any rush orders can be placed up to 2 days before your event pending hire item and material availability. Invites - we allow 4 weeks for rectangle or square invites, 6-8 weeks for any layered invites and 8 weeks minimum for any press production items. These times do not include postage time. If you need a rush order - please let us know! If you have ordered a whole package, we will create a cohesive and custom design just for you! This includes welcome sign, seating chart, bar menu, table menus and place cards. Please allow 10 weeks for your whole order to be designed and produced.




Proof Reading


We always ensure to proof read all of our work, however a second pair of eyes is always handy! We will send you, the client, a final proof to double check all spelling, dates and information before it is produced and we will not produce the items until you have confirmed that all information is correct. If there are any spelling errors or incorrect infomation that the client did not pick up in the final proof, the client will be responsible for costs for any re prints.





CONTACT

CONTACT HOURS

Mon - Fri: 8am - 4pm
 

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