Frequently asked questions
Custom vs Personalised?
Personalised - adding your details into a pre made template
Custom designed items each have individual costs because there are so many varients for each style and design. This is why we will only invoice you once we have discussed quantity, material, design elements, die cut options, foiling and more!
We are contactable during our work hours of 8am - 4pm and will get back to you within 2 business days. We are Shift Property Styling by day and Shift Event Studio by night!
Once your order has been placed and paid for, there is little room for changes. Any cancellation in bookings will result in the client receiving 50% of their payment back. Unfortunately the initial 50% is taken as a deposit and will be kept by Shift Event Studio due to loss of opportunity. We are happy to make small adjustments to your payment. For example if a guest has rsvp'd 'no' to your event and you will no longer need a name card that you have booked in (unless already produced).
Depending on current bookings, qty of the order and production type, we are happy to take on rush orders. Please note there is an additional 20% fee for all rush orders.
Hire Item Collection and Drop Off
These are to be collected up to 2 days prior to the event and dropped off 2 days after the event. Any late returns will incur an additional 20% per item, per 12 hours.
We are happy to discuss delivery arrangements. We can deliver for a fee which will be determined based on your location and the vehicle required.
We currently only ship our smaller non hire items. Table number hire items are negotiable depending on location and current bookings.
50% of your order will be refunded upon cancellation. If you need to postpone for matters out of your control, we are happy to do so at no extra charge*
Damaged, Lost or Broken Items
If an item is unreturned, broken or damaged beyond use, payment to cover full replacement is required within 7 days of your event. We understand that there will be wear and tear with hire items and this is determined by Shift Event Studio. Any items damaged by the venue, family member, friend etc is to be covered by the client. The items are the client's responsibility once picked up, until returned to Shift Event Studio.
I can't find what I am looking for?
Please contact us! We design all items in-house so are happy to create something new just for you! We are also able to source any items.
Can you make something for my business?
Of course! We can create any acrylic or timber wall signage, entry signage or we can even design a whole new business interior if you wish as our sister business is Shift Property Styling.
Can you copy another design I have found?
No. We will not copy another designer's work exactly and are proud to offer our own unique designs.
Do you design in-house?
Yes! Phoebe is our graphic designer and you will work one-on-one for all customised orders with her. This includes decals, welcome signs, seating charts, bar signs, place cards and more! We do not out-source any of our design work.
How long will my order take?
As most of our items are 100% custom, they do take a little longer. Shipping in the current climate with covid19 has also seen some of our shipping times a little slower than usual.
We always ensure to proof read all of our work, however a second pair of eyes is always handy! We will send you, the client, a final proof to double check all spelling, dates and information before it is produced and we will not produce the items until you have confirmed that all information is correct. If there are any spelling errors or incorrect infomation that the client did not pick up in the final proof, the client will be responsible for costs for any re prints.